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SHIPPING POLICY
At Stopwear, we aim to provide a smooth, reliable, and timely delivery experience for all our customers across India. Please read the following shipping policy carefully before placing your order.
SHIPPING CHARGES
Shipping is free on all prepaid orders placed through the Stopwear website.
For Cash on Delivery (COD) orders, a ₹100 COD handling fee will be applicable. This charge is non-refundable in case of returns, cancellations, or refused deliveries.
Stopwear reserves the right to modify shipping charges, COD fees, or promotional shipping offers at any time without prior notice.
ORDER PROCESSING & DELIVERY TIME
All orders are usually processed and dispatched within 24–48 business hours from the time of order confirmation.
Estimated delivery timelines after dispatch are as follows:
- Metro Cities: 1–4 business days
- Rest of India: 4–7 business days
Delivery timelines may vary depending on factors such as location, courier partner operations, weather conditions, public holidays, festivals, or unforeseen logistical delays.
While we strive to ensure timely deliveries, Stopwear shall not be held liable for delays caused by third-party courier services or circumstances beyond reasonable control.
SHIPPING LOCATIONS
Stopwear currently ships across India.
However, certain remote or non-serviceable pin codes may experience longer delivery timelines or limited courier availability. In such cases, our support team may contact customers for further assistance.
ORDER TRACKING
Once your order is shipped, a tracking ID and shipping confirmation will be shared via email, SMS, or WhatsApp on the registered contact details provided during checkout.
Customers can use the tracking information to monitor the delivery status of their order in real time.
REVERSE PICKUP
For return or exchange requests, reverse pickup services are available only in serviceable locations covered by our courier partners.
In cases where the customer’s location is non-serviceable for reverse pickup, customers may be requested to self-ship the product to the return address provided by our support team.
In such situations, courier charges incurred for self-shipping shall be reimbursed subject to:
- Submission of a valid courier receipt
- Approval by the Stopwear support team
- Compliance with return policy guidelines
Stopwear reserves the right to reject reimbursement claims in cases of invalid, incomplete, or unverifiable courier documentation.
FAILED DELIVERY ATTEMPTS
Customers are requested to ensure availability at the delivery address during the estimated delivery period.
If delivery attempts fail due to incorrect address details, unavailability of the customer, refusal to accept the package, or unreachable contact information, the order may be returned to our warehouse.
Additional shipping charges may apply for re-dispatch requests.
DAMAGED OR TAMPERED PACKAGES
If customers receive a package that appears damaged, tampered with, or opened at the time of delivery, they are advised to either refuse acceptance or immediately contact our support team with photos and an unboxing video.
Claims regarding missing or damaged items may require an unboxing video recorded at the time of opening the parcel for verification purposes.
CONTACT INFORMATION
For shipping-related assistance, order tracking, delivery support, or any other queries, customers may contact:
Stopwear Support Team
WhatsApp: +91 7046702094
Website: Stopwear