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Continue ShoppingReturns & Refund Policy
REFUND, RETURN & EXCHANGE POLICY
At Stopwear, we strive to ensure that every purchase meets your expectations. However, if you are not fully satisfied with your order, we offer an easy return and exchange process subject to the terms outlined below.
RETURN AND REPLACEMENT POLICY
Didn’t love your Stopwear purchase? No worries. You may request a return or exchange within 7 days of delivery. We want you to enjoy your shopping experience and feel confident with every Stopwear purchase.
EASY RETURNS
For Prepaid Orders
For prepaid orders, approved returns or exchanges will be refunded to the original payment method used during checkout, including bank accounts, credit cards, debit cards, wallets, or UPI.
For Cash on Delivery (COD) Orders
For COD orders, refunds will be processed to the customer’s bank account or UPI ID after the required details are shared with our support team. Please note that COD handling charges, if any, are non-refundable.
Refund timelines may vary depending on payment providers and banking partners.
NEED TO EXCHANGE FOR SOMETHING ELSE?
Exchanging products is simple and hassle-free.
Customers may exchange their purchased item for another product or size subject to stock availability.
- If the new product selected is of higher value, customers will be required to pay the price difference.
- If the replacement product is of lower value, the remaining balance may be issued as store credit or gift card at the sole discretion of Stopwear.
RETURN / EXCHANGE PROCEDURE
You can initiate a return or exchange request within 7 days of delivery by following these steps:
- Visit the Stopwear website.
- Log in to your account and navigate to the “Return/Exchange” section.
- Enter your registered email address or mobile number linked to the order.
- Select the product(s) you wish to return or exchange.
- Choose the reason for return or exchange and proceed further.
- Verify your pickup and shipping details before submitting the request.
Once the request is submitted, our team will review and process it accordingly.
IMPORTANT NOTES
- The exchange policy is currently applicable only within India.
- To process return or exchange requests, Stopwear may request product images or videos for verification purposes.
- For cases involving missing items, damaged packaging, wrong products, or insufficient quantity delivered, customers must provide a clear unboxing video recorded at the time of opening the package.
- Products must be unused, unworn, unwashed, and returned with original tags, packaging, and invoice intact.
Stopwear reserves the right to reject return or exchange requests that do not meet the above conditions.
DEFECTIVE OR DAMAGED PRODUCTS
If you receive a defective, damaged, incorrect, or incomplete order, please contact our support team immediately with supporting photos or an unboxing video.
After verification, we will arrange for a replacement, exchange, or appropriate resolution as applicable.
Customers are advised to report such issues within 48 hours of delivery.
NO RETURN POLICY (Applicable with “NORETURN” Coupon)
Products purchased using the “NORETURN” coupon or any similar promotional offer are not eligible for returns or refunds under any circumstances.
EXCHANGE POLICY FOR “NORETURN” ORDERS
For orders placed using the “NORETURN” coupon:
- Only size exchanges are permitted.
- Exchanges are subject to product and size availability at the time of request.
- If the requested size is unavailable, no refund, cancellation, or return request shall be entertained.
PRICE DIFFERENCE DURING EXCHANGE
Customers may exchange their order for a higher-value product by paying the applicable price difference.
Exchange requests for products of lower value are not permitted for “NORETURN” orders.
ADDITIONAL CONDITIONS
- No refunds, cancellations, or store credits shall be provided for orders placed using the “NORETURN” coupon.
- Exchange requests must be raised within the applicable exchange window.
- Returned products must be in original condition with tags, packaging, and accessories intact.
CANCELLATION POLICY
Orders once placed may only be cancelled before they are shipped from our warehouse. Once dispatched, orders cannot be cancelled and will fall under the applicable return or exchange policy.
Stopwear reserves the right to cancel any order due to unforeseen circumstances including stock unavailability, payment verification issues, or suspected fraudulent activity.
CONTACT INFORMATION
For any questions, return requests, exchange support, or refund-related assistance, customers may contact:
Stopwear Support Team
Email: support@stopwear.com
Website: Stopwear